RS132: Value Driven Customer Support with Kyle Brown from WPSaaS.net

May 11, 2018 00:45:42
RS132: Value Driven Customer Support with Kyle Brown from WPSaaS.net
Rogue Startups
RS132: Value Driven Customer Support with Kyle Brown from WPSaaS.net

May 11 2018 | 00:45:42

/

Show Notes

Today we’re talking all about support.  And not just any support, but support that actually drives the top (and bottom) line of your business.

Kyle Brown is our guest today from wpsaas.net and he’s talking with Dave and Craig all about what it takes to build a winning support team in your business.  Far too often founders (especially first time, bootstrapped founders) have a hard time offloading the support for their apps.

Many times this is a lack of structure, systems, and processes that can make your app run without you.  Time and time again Kyle has seen founders without any real systemization in place fall short when it comes time for them to offload the support burden from their business.

Topics discussed today include:

Resources mentioned in this episode:

Loving the show? Tell everyone about it. Leave us a Rating and Review in iTunes (5-stars are encouraged, but we want to hear all feedback).

If you have a question for us or a suggestion for the show drop us a line at podcast@roguestartups.com.

Other Episodes

Episode

April 05, 2017 00:46:46
Episode Cover

RS086: Microconf Preview and Technology with our Kids

This week Dave and Craig are catching up ahead of Microconf 2017.  Dave is making the trip to Vegas for the Growth edition and...

Listen

Episode 0

October 25, 2017 00:40:21
Episode Cover

RS110: What Kind of Shrimp Are You? The power of quizzes with Josh Haynam

On this episode, Craig and David sit down with Josh Haynam, the co-creator of Interact. They discuss the origins of his business and content...

Listen

Episode 0

May 11, 2020 00:45:37
Episode Cover

RS215: Managing Platform Risk with Robin Warren

In this episode Craig sits down with Robin Warren of Corrello. They talk through managing the risk of building an extension to an existing...

Listen